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[ShopeeFood] Can I cancel my ShopeeFood order?
English | Bahasa Malaysia
You can cancel an order within 5 seconds after placing an order through the Shopee app. After this time, cancellations are limited. We understand this can be frustrating, so this guide will help explain why.
Nevertheless, this guide will explain:
How to cancel an order
When you can cancel an order
When cancellation is not allowed
What to do if the app does not show a cancellation option
How refunds are processed
1. How to cancel an order
You can cancel directly in the app within 10 seconds of placing your order:
Step 1: Go to Me > My Purchases
Step 2: Select your ShopeeFood order
Step 3: Tap Cancel Order (only available within 5 seconds)
💡 Tip: Always double-check your order details and delivery address before confirming.
2. When can I cancel my order?
Situation | Cancelable? | Action Required |
Order placed within 5 seconds | ✅ Yes | Select Cancel Order in the Shopee app. |
No driver assigned for an extended period | ✅ Yes | If the cancellation button is available, proceed with self-cancellation. Otherwise, chat with us. |
Merchant closed after accepting order | ✅ Yes | Chat with us to request a cancellation and provide proof. If the driver informed you, share their message. If the merchant called you, provide the call log. |
Food not prepared after an extended time | ✅ Yes | Chat with us to request a cancellation. |
Wrong delivery address (driver not assigned) | ✅ Yes | Chat with us to request a cancellation. |
Change of mind | ❌ No | Cancellation is not allowed. |
Chose the wrong payment method | ❌ No | Cancellation is not allowed. |
Forgot to apply a voucher | ❌ No | Cancellation is not allowed. |
Wrongly selected self-pickup/delivery | ❌ No | Cancellation is not allowed. |
Order being prepared by the merchant | ❌ No | Cancellation is not allowed. |
Driver already assigned and on the way | ❌ No | Cancellation is not allowed. |
3. Why Can't I Cancel My Order?
- Once food preparation begins, cancellation is not allowed.
- If a driver is already assigned and on the way, the order must be completed.
- These rules are in place to avoid food waste and to protect merchants and delivery partners.
Approved cancellations are refunded within 1–3 working days, depending on payment method (more info HERE).
- Shopee Coins & Vouchers used will be automatically refunded (if still valid).
You can only cancel an order if the Cancel button is available in the app.